> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription and payments

> Buy a plan, change it, manage your payment method and invoice details, download invoices and cancel your subscription.

**Who:** the Owner and Administrators.
**Where:** **Settings → Plan and billing**.

## Buy a plan

<Steps>
  <Step title="Confirm the billing country">
    The price and currency follow the billing country. If you're billed from a different country than the one suggested, change it.
  </Step>

  <Step title="Complete your company details">
    Enter the company name, EU VAT number (with the country prefix) and address. Without these you can't choose a plan.
  </Step>

  <Step title="Choose the plan and cycle">
    Choose a plan (Start or Growth) and the **Billing cycle** (monthly or yearly). Accept the Terms of Service, including the Data Processing Agreement.
  </Step>

  <Step title="Pay">
    Enter a payment method in the payment provider's form. Card details never reach Tivero's servers.
  </Step>
</Steps>

**Result:** the plan starts once the payment provider confirms the payment. This can take a moment — Tivero then shows **We are confirming your payment with the provider**. If you buy during the trial, you pay nothing today and the first payment happens when the trial ends.

## Change your plan

| Change                | When it applies                                                                                                                                                                         |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **To a bigger plan**  | Immediately. Tivero shows the amount due for the current period, and the new features switch on once the payment is confirmed.                                                          |
| **To a smaller plan** | From the next billing period. Tivero lists the features you use that will stop being available. No data is deleted. Until it takes effect, you can click **Undo the scheduled change**. |

## Seats

* An increase in seats (for example inviting someone beyond your paid seats) applies immediately, prorated for the current period. You always see the amount before you confirm.
* A decrease in seats (for example deactivating someone) applies from the next period. We don't refund part of a started period.

## Payment method and invoice details

* Click **Change payment method** to open the payment provider's portal and change your card.
* With an active subscription, change the company name, address and VAT number on future invoices with **Update invoice details**.

## Invoices

The **Invoices** section lists your invoices. You can open each one and download it as a **PDF**.

## Cancel your subscription

<Steps>
  <Step title="Cancel">
    In the **Cancel subscription** section, click **Cancel subscription** and confirm.
  </Step>

  <Step title="Use it until the period ends">
    You keep full access until the end of the paid period.
  </Step>
</Steps>

**After the period ends**, the workspace becomes read-only. Nothing is deleted, and data export remains available. Until the end date, you can click **Restore subscription**.

If you cancel during the trial, you pay nothing and the trial still runs to the end.

## Failed payment

If a payment fails, nothing changes for the first week — update your payment method. After that, the workspace becomes read-only. Your data is untouched. See [Billing issues](/en/troubleshooting/billing-issues).

## Related articles

* [Plans and trial](/en/billing/plans-and-trial)
* [Add and invite people](/en/people/add-and-invite-people)