> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Import people from a file

> Import a list of people from a CSV or XLSX file, match the columns and review the preview before importing.

**Who:** HR, Administrator, Owner.
**Prerequisites:** a CSV or XLSX file whose first row contains column headers.

## Prepare the file

Each row is one person. Three columns are required: first name, last name and email address. The rest are optional.

| Tivero field             | Required | Notes                                                                                                   |
| ------------------------ | -------- | ------------------------------------------------------------------------------------------------------- |
| **First name**           | yes      |                                                                                                         |
| **Last name**            | yes      |                                                                                                         |
| **Email**                | yes      | The account key — you can't change it later.                                                            |
| **Collaboration form**   | no       | For example employment contract or B2B.                                                                 |
| **Start date**           | no       |                                                                                                         |
| **Profile country**      | no       | Profile data. It does **not** change the holiday calendar — that comes from the person's work location. |
| **Language**             | no       |                                                                                                         |
| **Team (name)**          | no       | The name of a team in Tivero.                                                                           |
| **Leave balance (days)** | no       | The opening balance in days.                                                                            |

## Import people

<Steps>
  <Step title="Open the import">
    Go to **People** and click **Import**.
  </Step>

  <Step title="File">
    Click **Choose a file…** and select a CSV or XLSX file.

    <Frame>
      <img src="https://mintcdn.com/tivero/nJ3pi9fH9kVgLgqx/images/en/import-file.webp?fit=max&auto=format&n=nJ3pi9fH9kVgLgqx&q=85&s=0e184369951565d0a8ddcab0ca6c1603" alt="The Import people screen with the File, Mapping, Preview and Done steps and a Choose a file area for CSV and XLSX files" width="830" height="366" data-path="images/en/import-file.webp" />
    </Frame>
  </Step>

  <Step title="Mapping">
    Match the file's columns to Tivero fields. Set columns you don't want to import to **— skip —**. Starred fields are required.
  </Step>

  <Step title="Preview">
    Check how many rows are valid and invalid. Rows with errors are skipped during import.
  </Step>

  <Step title="Done">
    You see how many people were created and how many were skipped.
  </Step>
</Steps>

## After the import

Imported people have the **Imported** status. Tivero doesn't send them invitations automatically. When they're ready, open the person on the **People** list and click **Send invitation**.

Also check that people have a policy and a supervisor. Banners on the **People** list show who is missing a balance or an approver.

<Tip>
  If your organization uses Microsoft 365, you can [sync people from Microsoft Entra ID](/en/microsoft-365/directory-sync) instead of using a file.
</Tip>

## If something doesn't work

* **"Could not read the file"** — check that the file is CSV or XLSX and that the first row contains headers.
* **"The file is too large"** — split the file into smaller parts.
* Rows skipped in the preview — fix them in the file and import just those rows again.

## Related articles

* [Add and invite people](/en/people/add-and-invite-people)
* [Teams and supervisors](/en/people/teams-and-supervisors)
* [Balances](/en/time-off/balances)