> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Request an absence

> Choose the absence type and range, review the summary and submit the request.

**Who:** anyone with access to Tivero.
**Prerequisites:** you have an absence policy and — if the type uses a balance — a balance has been set.

## Submit a request

<Steps>
  <Step title="Open the form">
    Click **New request** on the **Dashboard** or on the **Requests** page.
  </Step>

  <Step title="Choose the type">
    In **Absence type**, choose a type. The list contains only the types available in your policy.
  </Step>

  <Step title="Choose the range">
    In **Absence range**, pick the first and the last day. For types counted in hours, enter the **Hours**.
  </Step>

  <Step title="Add a comment (optional)">
    The approver will see the comment.
  </Step>

  <Step title="Review the summary">
    The **Request summary** shows the number of working days, your balance before and after approval, team availability and who approves the request.

    <Frame>
      <img src="https://mintcdn.com/tivero/nJ3pi9fH9kVgLgqx/images/en/new-request.webp?fit=max&auto=format&n=nJ3pi9fH9kVgLgqx&q=85&s=641e40600eff2a49bd299e6ab8f4e20c" alt="The New request dialog: Vacation leave selected, October 12–16 highlighted, and the Request summary with 5 working days, the balance before and after approval, team availability and the approver" width="896" height="764" data-path="images/en/new-request.webp" />
    </Frame>
  </Step>

  <Step title="Submit">
    Click **Submit request**.
  </Step>
</Steps>

<Warning>
  Don't enter a diagnosis or medical details in the comment, and don't attach medical documents.
</Warning>

## Result

* If the type requires approval, the request is **Pending** and goes to the approver.
* If the type doesn't require approval, the request is **Approved** straight away.

You see your requests on the **Requests** page, on the **Mine** tab.

## How Tivero counts the request length

Non-working days and public holidays don't count towards the length. Tivero counts only working days, based on your work schedule, the confirmed holiday calendar for your work location, and company days.

After you submit, open the request: the **Calculation details** section shows the days that don't count and why, for example **Weekend**, **Public holiday**, **Additional company day off** or **Rest day in the work schedule**. See [How working days are counted](/en/calendars/how-working-days-are-counted).

## Overlapping requests

If you already have another request (pending or approved) in the chosen period, Tivero shows a warning. Check that you aren't submitting the same request twice.

## Request statuses

| Status        | What it means                                                                             |
| ------------- | ----------------------------------------------------------------------------------------- |
| **Pending**   | Waiting for the approver's decision.                                                      |
| **Approved**  | The absence is approved. If the type deducts from the balance, the days were deducted.    |
| **Declined**  | The approver declined the request. The comment, if one was added, shows with the request. |
| **Cancelled** | The request was cancelled. If it was approved, the days went back to the balance.         |

## If you can't submit a request

Tivero shows a message with the reason, for example a missing balance, no policy, or an unconfirmed holiday calendar. See [I can't submit a request](/en/troubleshooting/cannot-submit-request).

## Related articles

* [Cancel a request](/en/time-off/cancel-request)
* [Balances](/en/time-off/balances)
* [How approval works](/en/time-off/approval-process)