> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing issues

> I can't choose a plan, a payment failed, or the workspace is read-only.

## I can't choose a plan

| Message                                                                       | What to do                                                              |
| ----------------------------------------------------------------------------- | ----------------------------------------------------------------------- |
| "Confirm your billing country to choose a plan."                              | Confirm the billing country in **Plan and billing**.                    |
| "Complete your company details (name, VAT number, address) to choose a plan." | Complete your company details.                                          |
| "At launch Tivero sells only to businesses in the European Union."            | Tivero can currently be bought only by EU businesses.                   |
| "We couldn't confirm your EU VAT number."                                     | Check the VAT number (with the country prefix) and the billing country. |
| "Your EU VAT number is still being verified."                                 | Wait a moment and try again.                                            |
| "A payment is in progress."                                                   | Refresh the page in a moment.                                           |
| I don't see **Plan and billing**                                              | Only the Owner and Administrators manage the plan.                      |

## A payment failed

Tivero shows: "The last payment failed."

1. Click **Change payment method** or **Update payment method**.
2. Update your card in the payment provider's portal.

Nothing changes for the first week. If the payment still isn't settled, the workspace becomes read-only.

## The workspace is read-only

| Cause                  | How to restore full access             |
| ---------------------- | -------------------------------------- |
| The trial ended        | Choose a plan in **Plan and billing**. |
| Unpaid invoice         | Update your payment method.            |
| The subscription ended | Choose a plan again.                   |

In read-only mode your data is safe and you can export it, but new changes (for example requests) are blocked.

## The payment was interrupted

If you close the payment form before finishing, you see "The payment was interrupted." You can try again.

## I can't open the payment form

If Tivero says the problem was reported to the Tivero team automatically, retrying won't fix it. Wait and try later, or write to [hello@tivero.app](mailto:hello@tivero.app).

## Related articles

* [Plans and trial](/en/billing/plans-and-trial)
* [Subscription and payments](/en/billing/subscription-and-payments)