> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# I can't submit a request

> What the messages that block a request mean, and who can clear them.

When a request can't be submitted, Tivero shows a message with the reason. Find it in the table below.

| Message                                                                                  | Cause                                                                  | What to do                                                                                                                                                          |
| ---------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| "The holiday calendar needs to be set up by an administrator."                           | The holiday calendar for your work location and year isn't confirmed.  | See [Holiday calendar needs setup](/en/troubleshooting/holiday-calendar-needs-setup).                                                                               |
| "We can't calculate working days correctly for this work location and period right now." | There's no calendar data for this period, or no work schedule.         | An administrator checks the [holiday calendar](/en/calendars/holiday-calendar) (status **No data**) and the person's [work schedule](/en/calendars/work-schedules). |
| "The opening balance has not been set yet."                                              | The policy requires a balance, but no opening balance is set.          | HR sets the balance on the person page. See [Balances](/en/time-off/balances).                                                                                      |
| "Your allowance has not been set yet."                                                   | The policy uses a **Set individually** allowance, and yours isn't set. | HR sets the allowance under **Individual settings**.                                                                                                                |
| "…you have no absence rules assigned yet."                                               | You don't have an absence policy.                                      | HR [assigns a policy](/en/time-off/absence-policies).                                                                                                               |
| "Your absence rules are not configured yet."                                             | The policy is incomplete.                                              | HR completes the policy (types and allowance).                                                                                                                      |
| "This absence type needs a pool that has not been configured yet."                       | The type draws on a pool the policy doesn't define.                    | HR sets the pool allowance in the policy.                                                                                                                           |
| "This absence type is not available for your form of collaboration."                     | The chosen type doesn't match your collaboration form.                 | Choose another type, or ask HR to check your collaboration form and policy.                                                                                         |
| "No one is configured to approve this request."                                          | No approver can be determined.                                         | See [Approval issues](/en/troubleshooting/approval-issues).                                                                                                         |
| "The selected range contains no working days."                                           | The range covers only days off or holidays.                            | Check the dates. See [How working days are counted](/en/calendars/how-working-days-are-counted).                                                                    |

## The absence type isn't on the list

The list shows only types your policy covers that are active in the organization. Ask HR to check the [policy](/en/time-off/absence-policies) and the [type](/en/time-off/absence-types).

## The request is longer or shorter than you expect

Open the request and check the **Calculation details** section (approvers: the **How was … calculated?** link). If a day is marked wrong, an administrator corrects the [holiday calendar](/en/calendars/holiday-calendar), [company days](/en/calendars/company-days) or [work schedule](/en/calendars/work-schedules).

## The workspace is read-only

After the trial ends without a plan, or with an unpaid invoice, new requests are blocked. See [Billing issues](/en/troubleshooting/billing-issues).

## Related articles

* [Request an absence](/en/time-off/request-absence)
* [Key concepts](/en/time-off/key-concepts)