> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Invitations and access

> No invitation email, no workspace after signing in, or no access to a section.

## The invitation didn't arrive

1. Check your spam folder and mail filters.
2. Check with HR that the email address in Tivero is correct. The address can't be edited — if there's a typo, HR has to add the person again with the correct address.
3. Check the person's status on the **People** list. **Imported** means no invitation has been sent yet — click **Send invitation**.

## I don't see my organization's workspace after signing in

* Sign in with **the same email address** the invitation was sent to.
* If you see **Create a workspace**, your account doesn't belong to any workspace yet. Don't create a new one — ask an administrator for an invitation.
* If you see **Your organisation already uses Tivero**, your address is in the company directory but nobody has invited you yet. Ask your organization's Tivero administrator for an invitation.

## "This account has already created a workspace"

One account can create one workspace itself. You join other organizations through invitations. If you need another workspace, write to [hello@tivero.app](mailto:hello@tivero.app).

## I've lost access

* **Deactivated person:** access returns when HR reactivates the person (**Reactivate**).
* **Workspace inactive:** access to the whole workspace was suspended or ended. Your data is retained. Contact your administrator or us.
* **Workspace scheduled for deletion:** the Owner can **Cancel deletion** within 30 days.
* **Read-only mode:** see [Billing issues](/en/troubleshooting/billing-issues).

## I don't see a section in the menu

The menu depends on your role. For example, **Absence policies** is visible to HR and above, and **Integrations** to Administrators and the Owner. See [Roles and permissions](/en/roles/roles-and-permissions).

## An invitation increases the bill

If an invitation increases the number of paid seats, Tivero shows **This will increase the bill**. Only the Owner or an Administrator can approve the cost. See [Plans and trial](/en/billing/plans-and-trial).

## Related articles

* [Add and invite people](/en/people/add-and-invite-people)
* [Sign-in and account](/en/account/sign-in-and-account)