> ## Documentation Index
> Fetch the complete documentation index at: https://help.tivero.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find a fix by symptom: requests, the holiday calendar, approvals, invitations, Microsoft 365 and billing.

Pick the symptom you see.

<CardGroup cols={2}>
  <Card title="I can't submit a request" icon="circle-exclamation" href="/en/troubleshooting/cannot-submit-request">
    A message when submitting, a missing type, no balance.
  </Card>

  <Card title="Holiday calendar needs setup" icon="calendar-xmark" href="/en/troubleshooting/holiday-calendar-needs-setup">
    "The holiday calendar needs to be set up by an administrator."
  </Card>

  <Card title="Approval issues" icon="user-check" href="/en/troubleshooting/approval-issues">
    A request goes to the wrong person, no approver, can't approve.
  </Card>

  <Card title="Invitations and access" icon="envelope-open" href="/en/troubleshooting/invitation-and-access">
    No invitation email, no workspace after signing in, no access.
  </Card>

  <Card title="Microsoft 365 issues" icon="plug-circle-exclamation" href="/en/troubleshooting/microsoft-365-issues">
    Connection, people sync, Outlook, Teams.
  </Card>

  <Card title="Billing issues" icon="credit-card" href="/en/troubleshooting/billing-issues">
    Can't choose a plan, failed payment, read-only mode.
  </Card>
</CardGroup>

## Still need help?

Write to us at [hello@tivero.app](mailto:hello@tivero.app). Describe what you're doing, the message you see and when the problem happened. Don't send passwords or medical data.