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Who: the Owner and Administrators. Where: Settings → Plan and billing.

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Buy a plan

1

Confirm the billing country

The price and currency follow the billing country. If you’re billed from a different country than the one suggested, change it.
2

Complete your company details

Enter the company name, EU VAT number (with the country prefix) and address. Without these you can’t choose a plan.
3

Choose the plan and cycle

Choose a plan (Start or Growth) and the Billing cycle (monthly or yearly). Accept the Terms of Service, including the Data Processing Agreement.
4

Pay

Enter a payment method in the payment provider’s form. Card details never reach Tivero’s servers.
Result: the plan starts once the payment provider confirms the payment. This can take a moment — Tivero then shows We are confirming your payment with the provider. If you buy during the trial, you pay nothing today and the first payment happens when the trial ends.

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Change your plan

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Seats

  • An increase in seats (for example inviting someone beyond your paid seats) applies immediately, prorated for the current period. You always see the amount before you confirm.
  • A decrease in seats (for example deactivating someone) applies from the next period. We don’t refund part of a started period.

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Payment method and invoice details

  • Click Change payment method to open the payment provider’s portal and change your card.
  • With an active subscription, change the company name, address and VAT number on future invoices with Update invoice details.

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Invoices

The Invoices section lists your invoices. You can open each one and download it as a PDF.

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Cancel your subscription

1

Cancel

In the Cancel subscription section, click Cancel subscription and confirm.
2

Use it until the period ends

You keep full access until the end of the paid period.
After the period ends, the workspace becomes read-only. Nothing is deleted, and data export remains available. Until the end date, you can click Restore subscription. If you cancel during the trial, you pay nothing and the trial still runs to the end.

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Failed payment

If a payment fails, nothing changes for the first week — update your payment method. After that, the workspace becomes read-only. Your data is untouched. See Billing issues.