Billing issues

I can’t choose a plan

Message	What to do
”Confirm your billing country to choose a plan.”	Confirm the billing country in Plan and billing.
”Complete your company details (name, VAT number, address) to choose a plan.”	Complete your company details.
”At launch Tivero sells only to businesses in the European Union.”	Tivero can currently be bought only by EU businesses.
”We couldn’t confirm your EU VAT number.”	Check the VAT number (with the country prefix) and the billing country.
”Your EU VAT number is still being verified.”	Wait a moment and try again.
”A payment is in progress.”	Refresh the page in a moment.
I don’t see Plan and billing	Only the Owner and Administrators manage the plan.

Tivero shows: “The last payment failed.”

Nothing changes for the first week. If the payment still isn’t settled, the workspace becomes read-only.

Cause	How to restore full access
The trial ended	Choose a plan in Plan and billing.
Unpaid invoice	Update your payment method.
The subscription ended	Choose a plan again.

In read-only mode your data is safe and you can export it, but new changes (for example requests) are blocked.

If you close the payment form before finishing, you see “The payment was interrupted.” You can try again.

If Tivero says the problem was reported to the Tivero team automatically, retrying won’t fix it. Wait and try later, or write to hello@tivero.app.