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Who: anyone with access to Tivero. Prerequisites: you have an absence policy and — if the type uses a balance — a balance has been set.

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Submit a request

1

Open the form

Click New request on the Dashboard or on the Requests page.
2

Choose the type

In Absence type, choose a type. The list contains only the types available in your policy.
3

Choose the range

In Absence range, pick the first and the last day. For types counted in hours, enter the Hours.
4

Add a comment (optional)

The approver will see the comment.
5

Review the summary

The Request summary shows the number of working days, your balance before and after approval, team availability and who approves the request.
The New request dialog: Vacation leave selected, October 12–16 highlighted, and the Request summary with 5 working days, the balance before and after approval, team availability as a day-by-day timeline (the request and colleagues' absences) and the approver
6

Submit

Click Submit request.
Don’t enter a diagnosis or medical details in the comment, and don’t attach medical documents.

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Result

  • If the type requires approval, the request is Pending and goes to the approver.
  • If the type doesn’t require approval, the request is Approved straight away.
You see your requests on the Requests page, on the Mine tab.

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How Tivero counts the request length

Non-working days and public holidays don’t count towards the length. Tivero counts only working days, based on your work schedule, the confirmed holiday calendar for your work location, and company days. After you submit, open the request: the Calculation details section shows the days that don’t count and why, for example Weekend, Public holiday, Additional company day off or Rest day in the work schedule. See How working days are counted.

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Overlapping requests

If you already have another request (pending or approved) in the chosen period, Tivero shows a warning. Check that you aren’t submitting the same request twice.

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Request statuses

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If you can’t submit a request

Tivero shows a message with the reason, for example a missing balance, no policy, or an unconfirmed holiday calendar. See I can’t submit a request.