Symptom
When you submit a request, you see:The holiday calendar needs to be set up by an administrator.Administrators also see a Set up the calendar link.
Cause
This message applies to a calendar confirmed by your organization. Tivero counts requests only from a holiday calendar your organization has confirmed. For the person’s work location and the year of the request, the calendar has the Needs confirmation status. This is a deliberate safeguard — Tivero doesn’t guess which days are off for you. The most common situations:- a new workspace where nobody has confirmed the calendar yet;
- a request for next year, whose calendar hasn’t been confirmed yet;
- the person was given a new work location in another country.
Fix
Employee: ask an administrator or HR to confirm the calendar. Give them the year and dates of your request. HR, Administrator, Owner:1
Open the calendar
Click Set up the calendar, or go to Settings → Work time → Holidays.
2
Choose the work location and year
Choose the person’s work location and the year of the request.
3
Review and confirm
Check the holidays, correct them if needed and click Confirm the … calendar.
Calendar managed by Tivero
If your company’s holidays are managed by Tivero, you see this message instead:Tivero is still preparing the holiday calendar for this year. Please try again later.It means Tivero hasn’t published the calendar for that year yet. In Settings → Work time → Holidays, that year shows that the calendar will appear automatically. What to do: there’s nothing to configure or confirm — a managed calendar doesn’t need confirmation, and Tivero prepares its data. Try to submit the request later. If it keeps happening, write to us at hello@tivero.app.