The invitation didn’t arrive
- Check your spam folder and mail filters.
- Check with HR that the email address in Tivero is correct. The address can’t be edited — if there’s a typo, HR has to add the person again with the correct address.
- Check the person’s status on the People list. Imported means no invitation has been sent yet — click Send invitation.
I don’t see my organization’s workspace after signing in
- Sign in with the same email address the invitation was sent to.
- If you see Create a workspace, your account doesn’t belong to any workspace yet. Don’t create a new one — ask an administrator for an invitation.
- If you see Your organisation already uses Tivero, your address is in the company directory but nobody has invited you yet. Ask your organization’s Tivero administrator for an invitation.
”This account has already created a workspace”
One account can create one workspace itself. You join other organizations through invitations. If you need another workspace, write to hello@tivero.app.I’ve lost access
- Deactivated person: access returns when HR reactivates the person (Reactivate).
- Workspace inactive: access to the whole workspace was suspended or ended. Your data is retained. Contact your administrator or us.
- Workspace scheduled for deletion: the Owner can Cancel deletion within 30 days.
- Read-only mode: see Billing issues.