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An absence request is counted in working days, not calendar days. Tivero works out a person’s working days from several settings your organization configures.

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What makes up a person’s working-day calendar

Tivero counts requests only from the active holiday calendar for the work location and year — it doesn’t guess which days are off for you. If there is no such calendar yet, requests for that period are blocked with a message giving the reason (see Holiday calendar needs setup).

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Who decides the holidays

It depends on the calendar mode (see Holiday calendar):
  • Managed by Tivero — Tivero uses a calendar it has reviewed and keeps it up to date automatically. Your organization doesn’t need to confirm it, but can correct individual holidays.
  • Confirmed by your organization — Tivero suggests holidays from its calendar provider as a reference calendar. Your organization reviews the suggestion, corrects it and confirms it. Only the confirmed calendar is used to count requests.
Tivero doesn’t guarantee that the calendar is legally correct in every country and situation. In some countries, whether a holiday is a day off depends on contracts or collective agreements. If a day is different for you, correct the holiday in the calendar.

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Check how a specific request was calculated

Open the request. The Calculation details section shows how many days count, the work location, the schedule, and every day that doesn’t count, with the reason. Approvers see the same information under the How was … calculated? link.
An approved request for November 9–16, 2026 with Calculation details: 5 working days, work location PL, schedule Mon–Fri, and not counted: November 11 Public holiday and November 14 and 15 Rest day in the work schedule
Possible reasons:

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Changing settings

Changes to the schedule, work location or calendar apply from a chosen date. They don’t recalculate requests that were already submitted — this also applies to updates of a calendar managed by Tivero.