Skip to main content
Who: Administrator or Owner. Prerequisites: a connected Microsoft 365 integration and the Growth or Enterprise plan (or the trial). Where: Integrations → Microsoft 365 → People — Microsoft Entra ID.

​
First sync

1

Prepare a preview

Click Preview changes. Tivero compares the directory with the people in Tivero. Nothing is saved yet.
2

Review the change plan

The preview groups people into New people, To update, Deactivation candidates, Conflicts and No change.
3

Apply

Click Apply to save the changes.
Result: new people appear on the People list with the Imported status. Tivero doesn’t send them invitations automatically — invite them when they’re ready. See Add and invite people. Later, you can run a sync manually with Sync now.

​
What data is synced

Email address, first name, last name, display name, job title, department, account status and — if you turn on manager sync — the supervisor. Tivero only reads the directory; it never changes anything in it.

​
Sync settings

​
Deactivation candidates

People who have gone from the directory or whose account is disabled end up in Deactivation candidates. They are not deactivated automatically — HR deactivates them manually on the People list.
Scheduled sync and automatic offboarding are not available at the moment. You fetch current directory data with Sync now, and a person always decides on deactivation.

​
Conflicts

A conflict means Tivero can’t unambiguously match a person in the directory to a person in Tivero. Resolve the conflict in Tivero or in the directory and run the sync again.