Skip to main content

​
The request goes to the wrong person

Cause: the approver follows from the person’s, the team’s and the organization’s settings — in that order. Fix:
  1. Go to Settings → Approvals and use Test the approval route for that person and absence type. You see who approves the request and why.
  2. Correct the source setting: the person’s supervisor, Who approves this team’s requests, or Approval routing on the person page.
  3. Reassign requests that are already pending with Reassign to someone else. Changing settings doesn’t move pending requests.
See How approval works.

​
”No one is configured to approve this request.”

Cause: the person has no supervisor (or the supervisor is inactive) and the organization has no backup approver; or the only candidate is the requester themselves. Fix: in Settings → Approvals, click Show problems to see the people without a valid route. Set a supervisor, a Backup approver or the Send to a specific person option.

​
A manager doesn’t see a request to review

  • Check that the manager is named as the approver (test the approval route).
  • If the manager has an active delegation, new requests go to the delegate.
  • If the request has two stages, the second stage appears only after the first is approved.

​
”This request cannot be approved”

One of two causes blocks the approval. Either way, the blocked approval isn’t saved: the request still awaits its final decision and stays Pending. If the request has several stages, earlier stages may already be approved.

​
The balance isn’t enough

Cause: the person’s available balance isn’t enough and the policy doesn’t allow a negative balance. Fix: decline the request, or ask HR to adjust the balance. Alternatively, HR can turn on Balance may go below zero in the policy.

​
The dates overlap an approved absence

Cause: the person already has an approved absence that covers at least one day of this request. One person can’t have two approved absences on the same day, so a pending request for those dates can’t be given its final approval. In Microsoft Teams, the request card then says that the dates overlap an absence that is already approved. A request that needs no approval can’t be submitted at all in this situation. Fix:
  • As the approver, decline the request.
  • As the requester, cancel the pending request and submit a new one for days that don’t overlap the approved absence. The dates of a submitted request can’t be changed.

​
The request was decided somewhere else

If someone decided on the request in Tivero, the Teams card shows that and doesn’t let anyone decide twice. Refresh the view.