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The request goes to the wrong person

Cause: the approver follows from the person’s, the team’s and the organization’s settings — in that order. Fix:
  1. Go to Settings → Approval processes and use Test the approval route for that person and absence type. You see who approves the request and why.
  2. Correct the source setting: the person’s supervisor, Who approves this team’s requests, or Approval routing on the person page.
  3. Reassign requests that are already pending with Reassign to someone else. Changing settings doesn’t move pending requests.
See How approval works.

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”No one is configured to approve this request.”

Cause: the person has no supervisor (or the supervisor is inactive) and the organization has no backup approver; or the only candidate is the requester themselves. Fix: in Settings → Approval processes, click Show problems to see the people without a valid route. Set a supervisor, a Backup approver or the Send to a specific person option.

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A manager doesn’t see a request to review

  • Check that the manager is named as the approver (test the approval route).
  • If the manager has an active delegation, new requests go to the delegate.
  • If the request has two stages, the second stage appears only after the first is approved.

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”This request cannot be approved”

Cause: the person’s available balance isn’t enough and the policy doesn’t allow a negative balance. Fix: decline the request, or ask HR to adjust the balance. Alternatively, HR can turn on Balance may go below zero in the policy.

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The request was decided somewhere else

If someone decided on the request in Tivero, the Teams card shows that and doesn’t let anyone decide twice. Refresh the view.