Set up Teams
1
Grant administrator consent
If Tivero shows Microsoft Teams administrator consent required, click Grant administrator consent. A Microsoft 365 administrator allows Tivero, once, to read the Teams app catalog and install only the Tivero app in it.
2
Download the app package
In the Teams app package section, click Download the Tivero package.
3
Publish the app in your organization
A Teams administrator uploads the package in Teams Admin Center: Teams apps → Manage apps → Upload new app.
4
Turn on notifications
Turn on Teams notifications. Tivero installs the app for each person when it has their first notification to deliver (details in the section below). Microsoft may take a moment — notifications start arriving on their own.
5
Check it works
Click Send a test notification.
The Tivero app isn’t available in the Microsoft Teams store. Your organization’s catalog holds a copy of the package as it was when you published it — a newer version doesn’t arrive on its own. If the Current version in Tivero differs from the one in Teams Admin Center, upload it again through Manage apps → Tivero → Update.
Do employees need to install Tivero in Teams themselves?
No. Once your administrators have set up Teams, Tivero installs the app for a person when it has their first notification to deliver. Neither an administrator nor the employee has to install it by hand for each person. It isn’t an install for everyone at once. Connecting Microsoft 365 or turning on notifications doesn’t install Tivero for all your employees — the app appears only for the people who get a notification.Who does what
Tivero installs only its own app, only in your organization and only from your organization’s app catalog. It doesn’t bypass your Teams app policies — if your organization’s policies don’t allow Tivero for someone, the app may not appear for them.
What happens at the first notification
1
An employee submits a request
The request reaches Tivero as usual.
2
Tivero works out the recipient
Your approval setup in Tivero decides who it is — for example, the employee’s supervisor.
3
Tivero installs the app if needed
If the recipient doesn’t have the Tivero app yet, Tivero installs it for them through Microsoft Teams.
4
The recipient sees Tivero in Teams
The Tivero app and a private chat with Tivero appear in the recipient’s Teams.
5
The recipient gets the card
A request card arrives in the chat. The recipient can open Details or — if they may approve this request — decide with Approve or Decline.
Who gets the app
The app is installed for every person Tivero sends a Teams notification to:- approvers — when a request is waiting for their decision, including at a later approval step or after the request was handed over to someone else;
- employees — when their request is approved or declined;
- an administrator who clicks Send a test notification.
- your organization has a connected Microsoft 365 integration, granted administrator consent for Teams and turned on Teams notifications;
- the person is synced from the directory of the connected Microsoft 365 organization;
- the person has an active Microsoft 365 account and a Microsoft Teams licence;
- the Tivero app is published in your organization’s app catalog and available to that person under your Teams app policies.
What the recipient sees
- The Tivero app and a private chat. If Teams is open, the app usually appears right away. Sometimes Teams has to be restarted before it shows.
- A welcome message after the install, briefly explaining what Tivero sends in this chat.
- The request card. The welcome and the card can arrive in either order.
The welcome is in the language the person uses in Teams — at install time that’s the only language Tivero knows. Request cards are in the language set for that person in Tivero. If the two differ, the welcome and the cards can be in different languages.
Notifications and approvals in chat
- Requests and decisions arrive in a private chat with the Tivero app.
- A request card has Approve, Decline and Details buttons. The same permissions apply as in the Tivero app.
- If the request was already decided elsewhere, the card shows that and doesn’t let anyone decide twice.
- Private absence types show as “Absence”.
- Email notifications keep working.
Tivero tabs in Teams
The app has two tabs:
Before employees open the tabs, an administrator in your organization has to approve access with Microsoft once: in Tivero, click Set up Teams tabs. Without it the tabs can’t sign anybody in.