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Who configures it: HR, Administrator, Owner. Where: Settings → Approval processes, teams, the person page and absence policies.

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Who approves a request

Tivero picks the approver in this order:
1

The person's individual setting

If a specific approver is named on the person page, under Approval routing, the request goes to them.
2

The team setting

If the person’s team has a setting under Who approves this team’s requests (the team manager or a specific person), the request goes to them.
3

The organization rule

Otherwise, the request goes to the person’s Direct manager.
If the chosen approver has an active delegation, the request goes to their delegate.

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When the direct manager can’t be used

A person may have no supervisor, or their supervisor may be inactive. In Settings → Approval processes, choose what happens then: The Backup approver is used when a primary approver can’t be resolved, for example when the manager is inactive.

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Nobody approves their own requests

Self-approval is blocked. If the default approver would be the same person, a backup approver is needed.

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Check the configuration

The Approval processes tab shows how many people have a valid approval path and how many need configuration. Click Show problems to see who has a problem and why. Test the approval route checks who would approve a selected person’s request for a selected absence type. Choose the Person and the Absence type, then click Test. It’s a preview only — it creates no request.
The Test the approval route section: person Anna Kowalczyk, type Vacation leave, and the result 1. Tomasz Nowicki, Direct manager

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Two-stage approval

In an absence policy, you can set Two stages for selected types. Stage 1 is the route described above. At stage 2, a specific person named in the policy approves. The request is approved only after both stages.

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When approval isn’t required

A request is approved automatically when the absence type or the policy doesn’t require approval (for example “Medical leave (L4)” by default).

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Notifications

The approver gets an email about a new request, and the requester gets an email about the decision. You set this in Settings → Notifications.