Microsoft 365 issues - Tivero

Connection

Symptom	What to do
Status Needs reconnection	Microsoft revoked or invalidated access. Click Reconnect and sign in with a Microsoft 365 administrator account.
The IT authorization link doesn’t work	The link expires after 72 hours. Click Regenerate and share the new link.
Status Needs confirmation	Your IT admin authorized access. Check the organization and click Confirm and activate.
The wrong Microsoft 365 organization was authorized	Click Reject. The integration is disconnected and you can connect again.
Available on the Growth plan message	Directory sync requires the Growth or Enterprise plan. See Plans and trial.

People sync

Symptom	What to do
Synced people didn’t get invitations	This is intended — people from the directory are Imported. Invite them with Send invitation.
Someone who left is still active	Deactivation candidates aren’t deactivated automatically. Deactivate them manually on the People list.
People data doesn’t update automatically	Automatic directory synchronization is not available at the moment. To fetch current people data, use Sync now.
Automatic offboarding can’t be turned on	The feature is not available at the moment. Deactivate candidates manually on the People list.
The supervisor isn’t set	Turn on Manager synchronization. Tivero never clears an existing supervisor.

Outlook calendar

Symptom	What to do
An absence doesn’t appear in Outlook	Wait a few minutes after approval. Check that the person is synced from the directory and that syncing is on.
Tivero shows people who need attention	Events couldn’t be created for these people. Check that they have an active account and mailbox in Microsoft 365.
An event didn’t disappear after syncing was turned off	This is intended — existing events stay. They disappear only when an approved request is cancelled.
A partial-day absence isn’t in Outlook	Partial-day absences aren’t synced.

Microsoft Teams

Symptom	What to do
Microsoft Teams administrator consent required	A Microsoft 365 administrator clicks Grant administrator consent.
Publish the Tivero app in Microsoft Teams	A Teams administrator uploads the package: Teams Admin Center → Teams apps → Manage apps → Upload new app.
The test notification doesn’t arrive	Check that the Tivero app is available in your organization. After publishing, installation can take a moment.
Some people cannot receive notifications	Check that these people have a Microsoft Teams licence and an active account.
Someone doesn’t have the Tivero app in Teams	Tivero installs the app only at that person’s first notification. Check that the person is synced from the directory and that your Teams app policies allow Tivero. If a notification was sent and the app still doesn’t show, restart Teams. See Microsoft Teams.
Notifications stopped after Tivero was uninstalled by hand	Tivero may not install the app again. Ask that person to add Tivero in Teams again; if that doesn’t help, write to hello@tivero.app. Don’t disconnect the Microsoft 365 integration — that affects your whole organization. The requests wait in Tivero.
The welcome is in a different language than the cards	This is intended. The welcome uses the Teams language, and the cards use the language set for that person in Tivero.
A Teams tab asks to finish setup	An administrator clicks Set up Teams tabs in Tivero. If the prompt doesn’t go away, click Run setup again.
Teams runs an older version of the app	Download the current package and upload it in Teams Admin Center through Manage apps → Tivero → Update.