I can't submit a request - Tivero

When a request can’t be submitted, Tivero shows a message with the reason. Find it in the table below.

Message	Cause	What to do
”The holiday calendar needs to be set up by an administrator.”	The holiday calendar for your work location and year isn’t confirmed.	See Holiday calendar needs setup.
”We can’t calculate working days correctly for this work location and period right now.”	There’s no calendar data for this period, or no work schedule.	An administrator checks the holiday calendar (status No data) and the person’s work schedule.
”The opening balance has not been set yet.”	The policy requires a balance, but no opening balance is set.	HR sets the balance on the person page. See Balances.
”Your allowance has not been set yet.”	The policy uses a Set individually allowance, and yours isn’t set.	HR sets the allowance under Individual settings.
”…you have no absence rules assigned yet.”	You don’t have an absence policy.	HR assigns a policy.
”Your absence rules are not configured yet.”	The policy is incomplete.	HR completes the policy (types and allowance).
”This absence type needs a pool that has not been configured yet.”	The type draws on a pool the policy doesn’t define.	HR sets the pool allowance in the policy.
”This absence type is not available for your form of collaboration.”	The chosen type doesn’t match your collaboration form.	Choose another type, or ask HR to check your collaboration form and policy.
”No one is configured to approve this request.”	No approver can be determined.	See Approval issues.
”The selected range contains no working days.”	The range covers only days off or holidays.	Check the dates. See How working days are counted.

The absence type isn’t on the list

The list shows only types your policy covers that are active in the organization. Ask HR to check the policy and the type.

The request is longer or shorter than you expect

Open the request and check the Calculation details section (approvers: the How was … calculated? link). If a day is marked wrong, an administrator corrects the holiday calendar, company days or work schedule.

The workspace is read-only

After the trial ends without a plan, or with an unpaid invoice, new requests are blocked. See Billing issues.